eMotimo Return Policy
We do not provide refunds for items purchased. We have done our best to represent our product's capabilities. If you have questions about features or supported platforms, please ask before you purchase. At this time we cannot support buying and returning "renting" equipment for those that want to use it for a one time shoot. If you are dissatisfied, please reach out to us at firstname.lastname@example.org to help us understand why. Our goal is to have ecstatic customers.
We'll fix or replace eMotimo manufactured products that suffers from a defect in manufacturing or assembly for 1 year from the date of purchase. We'll fix or replace third party products (sliders, batteries, controllers) sold by eMotimo 90 days from the date of purchase. If you do have to return something or have it repaired, we'll do our best to make it right. We do not warranty damage incurred in handling or shipping. Claims for missing or damaged items must be received within two business days of receipt of merchandise. If you need to return something, please contact us at email@example.com to receive an RMA number and shipping destination. Returns must have an RMA number clearly printed on the box with all parts safely packed. Items must be returned in their original or equivalent packaging, we will not be able to accept returned items that are not appropriately packaged or damaged due to inappropriate packaging on return transit. For International warranty claims, the customer will be responsible for round trip shipping costs. Under no conditions will we accept liability for any amount higher than the original purchase price of the product in question.